I went to pet smart today to look at the animals but they had almost none. They had one chinchilla and one gerblil. A couple of birds and some reptiles. The plus to My vist is that there was a worker who gave us a lot of info about fishes and good ones for beginners and some that are a little harder to take care of . Overall it was a 50/50 trip.
Was supposed to have my dog's shots given at 330. At 405, i finally went to counter to ask what was going on. The lady that registered me came out, and asked the one sitting at the computer if i had been waiting here the whole time?? Dah, yeah, my time slot was 330. Had to reschedule for another day. Waste of my time and gas, being that I don't live next door. Not 1 person approached me to ask or give me any explanation as to why I hadn't been seen yet. They were NOT busy, as I saw 3 doors open, and only 2 other customers come in and go out. Very unhappy!
This is a typical example of a PetSmart chain store.... plenty of inventory, decent prices, lots of customers, and animal rescue organizations coming by from time to time looking for your help with adoptions.
Wish I’d had more engaged customer service. I had to buy a crate without being able to see inside the box or see it out of the box. Some simple questions could have been answered in store. Not sure how that experience adds anything better than online shopping.
Nice, affordable place to get the food and accessories we need.
We use independent vets and groomers; never wanted to take our animals to a vet or groomer in a big box store, so can't comment on those services.
Regularly get our dog food, fish food and even a couple fish from this location without any hitch. Staff is busy, but friendly.
They have just about everything. Sometimes, it's hard to find what you're looking for, but the staff is always friendly and helpful. Also, they are very supportive of all animal services - adoption, humane societies, etcetera.
Petsmart is a US Veterinary Care based in Glen Allen, Virginia. Petsmart is located at 9870 Brook Rd, Glen Allen, VA 23059, USA.
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