Very Helpful staff! I got some black New Balance shoes that I can walk in and where to work and I am super happy! Thank You so much for all your help!
High quality merchandise and a professional, pleasant staff offering hi-tech equipment to address your foot/shoe needs.
I wear NB and I love the shoes. I just won't buy them here.
purchased a pair from another store that didn't fit well. the staff was most helpful to return first pair, suggest shoes that might fit better and helped me try on multiple shoes/sizes. from smiling to measuring-this store was awesome!
Good selection here. Prompt and friendly service. I had done my research ahead of time and knew what I wanted. I'd say they were knowledgeable but they basically stepped aside and let me buy what I wanted. Honestly, I would have liked to have felt more validated that I was making the right purchase, since I wasn't entirely sure if I was buying the right thing for me.
Not good customer service.
I know retail and I know customer service What these guys did today was no where close. I walked in and was not greeted. All I heard was one of the two guys giving a lady grief about returning a pair of shoes. My most disliked phrase in retail is "the policy is" such and such. I wanted to spend money but no one asked me if I needed any help until I walked out the door. That is not a good thing to do.
New Balance Richmond is a US Shoe Store based in Glen Allen, Virginia. New Balance Richmond is located at 11341 W Broad St #171, Glen Allen, VA 23060, USA.
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