It took me awhile to find a place I felt comfortable taking my car, and this is it. They go above and beyond, and pay attention to the little stuff. For example, my gas cap was off its leash. They took a few extra minutes to reattach it without me even asking. And another time I needed my windshield fixed. Even though they didn’t do it on site, they were able to facilitate me getting it fixed there along with what else needed to get done.
Nicest auto body shop I have ever been to. I have recommended several friends and they have all had the same experience. They treat you like family and charge you the minimum amount possible. They are very good at communicating the problem and appropriate action.
This place is awesome! I have been bringing my car to these guys for almost 8 years, and they always keep me informed. When my car broke down, they let me know the best and most inexpensive repair, so I know they're working to do what's best for me and my car. I have also sent many girlfriends there who have come back and thanked me for sending them to a mechanic that doesn't try to fleece them. I love supporting a local business, especially when they are so honest and treat every customer like a friend! Will recommend to anyone!
A friend referred me to Complete Automotive of Richmond about ten years ago after shops in my area were dishonest about the issues with my vehicle. The owner, Tim Hopkins, was able to look at my vehicle the same day I called and had a diagnosis within two hours. Since it was a large repair he took the time to sit with me and explain the problem and the repair. He was very patient with my lack of automobile knowledge and made sure I understood what he was explaining. I was even given different repair options and that's when I knew I could trust these guys. He could have gone with the most expensive option and I would have never known. Since then, I have referred friends, family and colleagues who have been very pleased with the honesty and quality of work. I will never go anywhere else. They truly care about their customers.
Ruined my Jeep. took it back 5 times for them to fix what they did and was told each time it was fine, they couldn't find anything wrong. Pearson found everything wrong that I tried to tell these so called mechanics about, they either couldn't fix a tricycle or thought because I'm a woman I'm stupid. I've been back and forth with Tim Hopkins for over a year. I paid $1,500 for a front differential, they took good parts off replaced them with bad parts, put a differential that was worse than the one I had on there originally, lied about what they did to my jeep, got their attorney to contact me to bully me into leaving them alone because I wanted my money back. They did over $3,000 worth of damage to my jeep and refuse to pay for it. Offered to pay for some of the repair after Pearson provided documentation backing up my claims but ONLY if I released them from ALL the damage they caused. Because I wouldn't release them from paying for all the damage they did, they refused to pay one penny. Had the nerve to tell me they would fix it after telling me for a year and looking at it 5 times that nothing was wrong with the work they did and it all met specs. Would you let a place that ruined your vehicle, lied about what they did to it, admittedly couldn't find anything wrong with it after looking at it and driving 5 times have another shot at your vehicle? Tim Hopkins owes me over $3,000 to repair the damage his shop did to my jeep and WILL NOT PAY it. Do NOT go here. Check out their other reviews, not the "tire" reviews, but "repair" reviews. Check out the complaints with the BBB and the AG. Read what they've done to people and how unethical they are and have no regard for the safety of their customers or others on the road proven by the way they take your money, ruin your vehicle and refuse to pay for it. If Tim would like to spew some type of lying response to this, I'll be happy to provide my email exchanges with Tim, the owner and his attorney to anyone who asks proving how these people operate and have trouble with the truth and lack integrity and ethics.
Complete Automotive Of Richmond is a US Car Repair based in Glen Allen, Virginia. Complete Automotive Of Richmond is located at 4190 Dominion Blvd, Glen Allen, VA 23060, USA.
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